Salons Terms & Conditions

 

Late Arrivals

In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 10 minutes late may have to have a reduced service and treatment time or will forfeit the original appointment, be rescheduled and lose any deposit paid. We of course will try our upmost to still accommodate clients however this may not always be possible.

 

Late cancellations

We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling’s at least 48 hours prior to the appointment. Cancellations that break these rules will cause a 50% cancellation charge of the total sum of the appointment. If you have booked your appointment online via FRESHA you have agreed to our Strict late cancellation fee policy and our no show fee policy please see the policy below:

 

‘Certain Partners may choose to implement a Cancellation Policy, the terms of which will be disclosed to and confirmed by you at the time of making your Fresha Booking. If a Partner has such a Cancellation Policy, then Fresha may automatically charge your card an amount determined by the Partner, which may be up to the full amount (100%) of the value of the Fresha Booking. If you cancel an appointment beyond the time indicated in the Partner’s Cancellation Policy, you will not be entitled to any refund unless mutually agreed between you and the Partner directly.’

 

If you have paid a deposit via our website the same policy applies. You will loose the total sum of your deposit.

 

No show’s

In the case of missing your appointment, you will be imposed with a ‘no show’ charge which is 100% of the total sum of the appointment. If you have booked your appointment online you have agreed to our Strict late cancellation fee policy and our no show fee policy. If you have booked your appointment online via FRESHA you have agreed to our Strict late cancellation fee policy and our no show fee policy please see the policy below:

 

‘Certain Partners may also choose to implement a No Show Policy. If you fail to turn up to a Partner’s place of business at the time indicated on your Fresha Booking, a Partner may choose to exercise their No Show Policy, wherein Fresha may automatically charge your card an amount of up to the full amount (100%) of the value of the Fresha Booking.’

 

If you have paid a deposit via our website the same policy applies. You will loose the total sum of your deposit.

 

Service Guarantee and refunds

Your satisfaction is our highest priority. If you are not completely content, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections. Further, if there was a fault on our side, to offer you a refund if necessary. Customers agree to understand that there is a difference between an incorrect service and a change of mind, For example ‘if there is nothing wrong with the service and outcome of the service is to a high standard then Steadman & Co reserve the right to not offer a refund or correction due to the customer changing their mind and/or do not like it or feel it suits doesn’t them’. That is beyond our control.

 

Right to refuse service

Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service or if the client has not had a patch test carried out by Steadman & Co at least 48 hrs prior to the appointment.

 

Children & accompanies

We kindly ask for client and staff safety that no children are permitted within the premises unless they have an appointment or it has been agreed with Steadman & Co prior to any appointments/services. Children who are permitted must be accompanied at all times.

 

Please refrain from bringing anyone to your appointment who is not booked in with us. We aim to keep the salon socially distanced and within our Covid-19 procedures.

 

Self employed staff

At Steadman & Co we have a highly skilled team however some of our team members are self employed. This means that they run their own business within our Premises. The services offered are not in relation/reflection to Steadman & Co. Any complaints or issues are to be dealt with by the self employed member and are not a responsibility of Steadman & Co. Steadman & Co have no control/responsibility over the self employed staff members. When making a booking online it is clearly advertised who is a self employed member and when booking via telephone/social media you will also be notified when possible.

 

Privacy statement

Please visit our website: www.steadmanandco.com to see our privacy statement.